Applying to Become An Accredited FRA Veterans’ Service Officer

Delegates of the 82nd FRA National Convention in Virginia Beach, VA approved a new comprehensive Veteran Service Officer (VSO) Policy.

The FRA VSO program supports members via volunteer representatives accredited through the VA General Counsel’s Office.  To become accredited an individual must demonstrate knowledge of VA benefits programs including laws, rules and associated policies.  This proficiency is garnered either through the successful completion of VA approved courses or through years of experience in the processing of veterans’ claims.  While prior military service in not required for accreditation, a general knowledge beyond Department of Defense structure and military service is necessary to be an effective VSO.

In addition, the Association will, subject to review, cover the costs of training and certain other expenses associated with their participation in this program. 

Voluntary applicants for the program will be screened by the National Veterans Service Officer (NVSO) prior to beginning VSO training in conjunction with becoming certified to assist individuals at the local level.

Accredited representatives for the FRA can assist any service member, veteran, spouse or dependent who has executed/filed a proper VA Form 21-22 (Appointment of Veterans’ Service Organization as Claimant’s Representative) in all claims matters before the Department of Veterans’ Affairs. 

In order to become an accredited representative for the FRA an individual must do the following:

  1. Complete and submit the “FRA Application for Accreditation” and mail the signed form to:FRA National Headquarters (NHQ), Attention NVSO, 125 North West Street, Alexandria, VA 22314.
  2. Successfully complete VA approved Basic Veteran Benefits course (Contact NHQ for guidance on where to find appropriate courses).Applicants must provide documentation of successful completion of this coursework and forward receipts for costs incurred for this coursework to FRA NHQ, at the above address.
  3. Complete VA Form 21 (Application for Accreditation as a Service Organization Representative).Mail the completed and signed form VA21 to the FRA NHQ, Attention NVSO, at the above address.
  4. Upon successful completion of coursework, approval of FRA certifying official (NED) and VA General Counsel, volunteer accredited representative will receive a “representative card” signed by VA General Counsel and certifying official along with a welcoming letter.

Please direct questions on this process to the FRA VSO,  at or 1-800-FRA-1924 extension 125.

Mail all forms and correspondence to:
Attn:  VSO Program
125 N. West Street
Alexandria, VA 22314                                                                                                           


Related Files - Updated March 2022
FRA Application for Accreditation (Adobe PDF File)
VA Form 21.pdf (Adobe PDF File)

*Updated March 2017